Kicking off a new development or manufacturing project in pharma, is like sailing a ship on the ocean. We leave the harbour as partners for a long journey, not knowing what problems or dangers we will encounter, but always focused to our destination. During the trip, the ship can change direction – but cannot be stopped. And the better the crew is well-matched to each other, the better the problems can be avoided or solved and the sooner our destination can be reached.

We believe in building customer loyalty for the long term, as a lifetime value to the company, not the value of any single transaction. We look for synergy through partnership, relationships oriented towards long term win-win. By having ‘customer intimacy’ as strategic model, we combine detailed customer knowledge with operational flexibility, so we can respond quickly to almost any need, from customizing a product to fulfilling special requests.